Warranty and Returns

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edgertronic™ by Sanstreak Hardware Limited Warranty (USA only)

Terminology

  • The terms “Sanstreak”, “Us”, “We”, and “Our” refer to Sanstreak Corporation, San Jose CA, USA.
  • The terms “Edgertronic”, “Product”, and “Camera” refer to the edgertronic™ brand high speed video camera system, designed, manufactured and sold by Sanstreak, including Our Hardware and Software,
  • The term “Hardware” refers to the physical, electronic, mechanical and optical components of the Edgertronic.
  • The term “Software” refers to internal and external camera software, firmware, API's, SDK's, update images and FPGA configuration code, whether supplied with the Edgertronic or updated at a later date.
  • The term “Website” refer to both Our e-commerce website edgertronic.com and Our wiki wiki.edgertronic.com.
  • The terms "Customer", “You”, “Your”, and “User” refer to the person, entity or organization who uses this Website, and/or purchases or uses the Edgertronic.
  • The term "Agreement" refers to the edgertronic™ by Sanstreak Software License Agreement and the edgertronic™ by Sanstreak Hardware Limited Warranty (USA only) and all terms contained within.
  • The term "License" refers to the edgertronic™ by Sanstreak Software License Agreement.
  • The term "Warranty" refers to the edgertronic™ by Sanstreak Hardware Limited Warranty (USA only).

Hardware Limited Warranty (USA only)

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE EDGERTRONIC. BY USING THE EDGERTRONIC HARDWARE, SOFTWARE OR ANY PART OF OUR WEBSITE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT TO THE EXTENT PERMITTED BY LAW. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE EDGERTRONIC HARDWARE, SOFTWARE OR ANY PART OF OUR WEBSITE, AND SUBJECT TO SANSTREAK'S RETURN POLICY HEREIN, YOU MAY RETURN THE ENTIRE EDGERTRONIC PRODUCT, IN UNUSED CONDITION, TO OBTAIN A REFUND. A RESTOCKING FEE WILL APPLY.

  • Sanstreak warrants your Edgertronic high-speed video camera against defects in materials and workmanship for a period of one year, beginning on the date the camera is delivered to the customer, as indicated by the carrier's delivery and/or signature confirmation records.
  • The hardware is supplied as-is without any warranty of merchantability or suitability for a given purpose. This includes hardware and/or software defects, bugs and/or other design flaws.
  • Sanstreak does not warrant that the operation of the hardware or software will be uninterrupted or error-free.
  • Sanstreak is not responsible for damage arising from failure to follow instructions relating to the product's use.
  • Some Special Order or Custom products may be sold without a warranty. This will be indicated on the purchase documentation.
  • To the extent permissible by law, Sanstreak will make the final determination of warranty validity. If a valid claim is received within the warranty period, at our sole discretion, and to the extent permitted by law, we will either (a) repair or replace the product at no charge or (b) refund the purchase price of the product.
  • In the case of a repair, all replaced parts become the property of Sanstreak.
  • In the case of an replacement or refund, the returned product and/or parts will become the property of Sanstreak.
  • Repairs and/or replacement, whether in or out of warranty may utilize repaired and/or refurbished parts at the discretion of Sanstreak.
  • In the event that the camera is out of warranty or the warranty is void, Sanstreak will offer a repair/refurbish service at a cost determined by Sanstreak.

The warranty does not cover shipping, fees, duties and/or other expenses related to transporting the camera to and/or from the manufacturer for warranty related matters. The warranty terms above apply only to USA customers. No warranty is offered or implied outside of the USA. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SANSTREAK'S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY SANSTREAK IN ITS SOLE DISCRETION. OUR HARDWARE WARRANTY OBLIGATIONS ARE LIMITED TO THE TERMS ABOVE. NO FURTHER REMEDIES ARE OFFERED OR IMPLIED.

Hardware Limited Warranty Exclusions and Limitations

  • The Warranty only covers parts and accessories that are made by or to Sanstreak specifications. Parts not covered include, but are not limited to: lenses, cables and power supplies. Sanstreak provides these parts as-is and as a convenience to our customers. These products are covered by their manufacturer's warranties, if any.
  • The Warranty does not cover any software, including, but not limited to software that is an integral part of the product.
  • The Warranty does not cover third party software distributed or recommended by Sanstreak.
  • The warranty does not cover cosmetic issues (fit, finish etc.) which do not affect the operation or use of the product.
  • The following perils are not covered by the warranty and will void the warranty:
    • Damage due to accident, abuse, negligence, and/or malicious destruction
    • Damage caused by products not approved by Sanstreak
    • Damage due to usage beyond what is reasonably expected
    • Damage due to water, dust, dirt, condensation, extreme temperatures, pressures and/or excessive vibration
    • Damage due to cleaning with abrasives and/or harsh solvents
    • Damage due to incorrect voltage, polarity and/or improper voltage sources
    • Damage due to imaging excessively bright lights, including, but not limited to direct sun, lasers, arc welding, etc.
    • Damage due to ionizing radiation
    • Damage due to service or modifications not authorized by Sanstreak
    • Damage due to modifications to the software
    • Damage due to Acts of God, war, insurrection, terrorism and/or other disasters, either natural or man made
  • Defacing, altering or removing the serial number (MAC Address) will void the warranty
  • There are no user serviceable parts inside. Opening the camera will void the warranty. Seriously, we will know.

Limitation of Liability

  • The Edgertronic is supplied as-is without any warranty of merchantability or suitability for a given purpose. We do not warrant that the operation of the hardware or software will be uninterrupted or error-free.
  • The customer agrees to accept all risks related to the use of, or the inability to use, the Edgertronic as well as the accuracy or inaccuracy of the images and data that may be produced.
  • Sanstreak is not liable for any damages, whether direct, indirect or consequential to the use of the Edgertronic. These limitations include, but are not limited to:
    • Injuries either physical or emotional
    • Loss of real or anticipated wages, income, profits, savings, opportunities or contracts
    • Loss of reputation, regard or professional standing
    • Loss of data, images or other work product
    • Any costs and expenses related to equipment repair or maintenance
    • Any costs related to data recovery, troubleshooting, IT or data infrastructure
  • All warranties, express or implied, are limited to the time period that the Hardware Limited Warranty is in effect.
  • All warranties, express or implied terminate upon the termination of the Hardware Limitation Warranty, either due to end of the one year period or an event which voids the Warranty.

Returns

We founded this company with the goal of making high speed video accessible to a broader market. We are a maker of specialized products that are built to order in modest production runs for a select few. We sell direct, and our low overhead and clever design allow us to pass on the savings to our customers. As a result, we have a limited return policy.

Please read and understand all conditions below:

  • No refunds after 14 days.
  • No refunds or exchanges on Special Order or NCNR items.
  • All returns for refund must be received in new and unused condition, in their original box, and must include all packing material and all accessories.
  • All returns for refund are subject to a minimum 15% restocking fee.
  • All returns require prior authorization. Returns without an RMA number will be refused and returned.
  • All returns require the customer to email a tracking number at the time of shipment.
  • All shipping fees, insurance, taxes and duties (both directions) are the responsibility of the customer and are non-refundable.
  • Defective products will be repaired or exchanged, as per the terms of the 1 year limited warranty, or refunded at our discretion.
  • Claims for missing and/or damaged items must be made within 3 business days of receipt.
  • In the case of damage caused in shipping, the customer is responsible for contacting the shipping carrier to inspect the package to ensure full compensation from the carrier.
  • In the above, the 3 day, 14 day or 1 year periods begin on the day the product is delivered to the customer, and ends on the day the product is returned and accepted by Sanstreak.

High-speed videography involves equipment, techniques and issues which can be very different from typical videography. We will attempt to inform customers of these differences, but ultimately, the customer is solely responsible for determining if these products are suitable for their application.

No Indemnification

  • Sanstreak will not indemnify, defend or hold harmless the Customer against any loss, liability, expenses and costs (including attorneys' fees, judgments, fines and amounts paid in settlement) actually and reasonably incurred by Customer in connection with any threatened, pending, completed or future action suit or proceeding to which Customer is, or is threatened to be, made a party arising from or related to the products that have been provided hereunder. The terms of this section are non revocable and shall survive the termination of this Agreement.
  • Sanstreak objects to and rejects any additional or differing terms proposed by the Customer, including, but not limited to those contained in Your purchase order (PO), acceptance, website or any other document.

Entire Agreement

  • This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof.
  • This Agreement supersedes any and all prior agreements and conversations, whether oral, written or electronic, between the parties with respect to the subject matter hereof.
  • Sanstreak objects to and rejects any additional or differing terms proposed by the Customer, including, but not limited to those contained in Your purchase order (PO), acceptance, website or any other document.
  • Sanstreak's failure to object elsewhere to any provisions of any subsequent document, communication, or act of the Customer shall not be deemed a waiver of any of the terms of this Agreement.

Changes to the Agreement

  • We reserve the right to make changes to any or all parts of Our Website, including the Agreement. You may view the most recent version of the Agreement on this page.
  • Changes to the Agreement may be contained within current or future Software updates. By installing these updates, You agree to be bound by the new or modified Agreement that may be contained within. If You do not agree to the terms of the Agreement, You may not install and/or use the update.

Severability

  • If any provision of this Agreement is for any reason declared to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected thereby. Such invalid or unenforceable provision shall be deemed modified to the extent necessary to render it valid and enforceable, and if no modification shall render it valid and enforceable, this Agreement shall be construed as if not containing such provision and the rights and obligations of the parties shall be construed and enforced accordingly.

Amendment, Waiver, Modification or Termination

  • No amendment, waiver, termination or modification of this Agreement shall be binding unless it is in writing and signed by both Sanstreak and the Customer and dated subsequent to the date hereof.

Assignment

  • Customer may not assign or transfer their rights and obligations under this Agreement, including, but not limited to, assignments and transfers due to merger, reorganization, change of ownership, without the express written consent of Sanstreak.
  • Sanstreak reserves the right to assign or transfer this Agreement to any successor as approved by Sanstreak.

Customer Relationship

  • Within this Agreement, the Customer is the purchaser and/or user of the Product designed, manufactured, sold and supported by Sanstreak.
  • Nothing contained in this Agreement shall be construed or applied to create a partnership, joint venture, employer-employee, contractor or consultant relationship.

Authority

  • You represent and warrant that you have full power and authority to enter into this Agreement to purchase and use Our Products. You further agree that the Agreement is binding upon you and enforceable in accordance with the terms of the Agreement.

Applicable Law

  • Any action based on this Agreement, including disagreement, disputes regarding the terms and conditions, alleged breaches of contract, and remedies under contract, shall be governed by the laws of the State of California, and shall be adjudicated exclusively by a court of competent jurisdiction in Santa Clara County, California. If you are a federal, state or local government entity in the United States using the Software or Hardware in your official capacity and legally unable to accept the applicable law or jurisdiction clauses above, then those clauses do not apply to you.

Sanstreak_WR_11.28.14

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